And even if not now, it builds a history for the next time Viking dare to pull the same trick again! No, the representatives said. Had there been, she could have answered the question, 125 percent of what?. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Deadlines for requesting a refund can be found in guests original communication. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. After all, this too shall eventually pass. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Mandatory vaccine cards to cruise are required. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Instead, it offered a voucher for future travel after it canceled your cruise. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. And I'm urging everyone who got shafted to do the same. The booking must be cancelled before applying for a refund. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. That didnt seem fair, Keyles said. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. We paid $1325. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). please contact our team at Elliott Advocacy through this form. You'll find it cost considerably less. Four days on a bus. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Why is it taking so long to get a cruise refund? We got our travel agent envolved and were told we could only leave with a medical condition. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Tripadvisor performs checks on reviews. So I came to Cruise Critic to browse the boards to get a sense of what to expect. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Plan your voyage risk free. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. I've already done my part. operators in regard to the cruises described herein. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Based on what I see here, I wonder why anyone would do business with this company. This resulted in the cruise price jumping by 600! :) Then just continue with GCT if we like them as much as we expect to. more. Windstar Cruises. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Chicago SW Suburb. Get the answer in writing if possible. <>
July 27, 2011. A discussion ensued. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. The representative promised to get back to Keyles. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. as paid, with no further liability of any nature. I can't get a response to my messages. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. 1 0 obj
At this point there is no way of considering Viking for any subsequent cruises. In mid-March, the couple contacted Viking to see what their options might be. Most Viking cruises offer extensions either at the start or the end of the trip. All the reasons why you cant get a refund for your destination wedding. Not to defend Viking by any means but Uniworld did this to a friend. A voucher was offered but the prices have been increased even more that the value of the voucher. (Sounds like something we would really enjoy.) Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. That would be your quickest way of making contact. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Our trip last May was extraordinary. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. They may offer a voucher on future cruises, but seldom a cash refund. I am so disappointed - no I'm disgusted with Viking cruises management. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Will I ever see my refund from Pacific Holidays? An act of God is one thing when it is unknown. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Viking was threatening to leave us in Iceland. This article was published on June 25, 2021, and updated on June 23, 2021. I called them the next day to request a refund instead of the voucher. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. #1. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. I can't believe this is legal! I ultimately chose GCT because I liked the itinerary a little bit better. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints It took several months, but they finally heard back from the travel insurance. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Technically, no. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I would never rule out a cruise line because someone else had a problem. They charged us 846.00 each to get a plane ticket. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. But all of these excursions last only one and a half to two hours per day. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. It won't cost more than the price of the cruise. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. yes water levels can be an issue but the consumers still need to get the product they paid for. If its taking your money, its always going to use math that favors it. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Fosse and her husband had initially booked a cruise for April 2020. And it did so twice. YouTubes privacy policy is available here and YouTubes terms of service is available here. For example, Carnival states, "If you would like . Took cruise from Budapest to Nuremburg and then to Prague. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. The cruise line offered her future cruise vouchers worth 125 percent of her fare. A: Viking should fully refund your cruise. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Their refund policies are strict. LauraS Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. An act of God is one thing when it is unknown. I was on the 3rd week of the affected trip. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. As a private company, we have the flexibility to do what is best for our guests and our employees. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A different Viking representative called them back. The card was not charged. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. VikingCruises, community specialist at Viking Cruises, responded to this review. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We had booked the Romantic Danube cruise Aug of 2020. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Started August 27, 2021, By It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. . Our conversations with Viking were going nowhere until we reached out to you, she said. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Not exactly our idea of an "active" vacation. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
And I'm urging everyone who got shafted to do the same. Needless to say, I won't be taking a Viking River Cruise. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. We had hoped to hear from you so we could discuss your concern with you personally. Check out our directory. Viking should not sell a product that it cannot convey. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Free shipping for many products! CC Help Jenn 3 0 obj
Cruise was amazing! we certainly do. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. #5. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. After all, its her second Viking cancellation. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Sorry. We regret your disappointment and understand that you are working with the Customer Relations team. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Read (or re-read) post #24 above. So future customers will be spared any such ill treatments. Are there any exceptions or exclusions that you should be aware of? If you have a facebook account, Viking has a page there. I thought I should let you know the results, she told me. Business Started Locally: 1/1/1997. The cabins on those 2 sure look nicer especially the beds. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. They replied ' Nope. Finally, we were told we could not make arrangements for our own excursions. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. *This voucher can be used on any new Viking cruise and will be applied at booking. Plus, the ride to the airport cost us $49.00 each. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). But I also think Viking could have done better. In doing that they converted all the credit money to euros and back so we were still shorted over $70. 6. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Did we mention it's free? At Viking, your experience means the world to us. We just recieved notice they are sailing in September 2021. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. 119-90. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. That way, you can cancel if the water level disrupt your RIVER CRUISE. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. We paid $1325. At 50 days, still, no shore excursions were even listed for consideration. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We were talked into buying insurance for $1500. It promised refunds later,. When the water is right, it could be a nice experience. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Refunds are made based on the cancellation conditions. stream
You can do this online at My booking or by contacting Customer Service and Sales. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. But why cant I get a refund? Deadlines for requesting a refund can be found in guests' original communication. AND watch carefully of the water level prior to departure! 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. 6. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Or it could have fixed the problem quickly when she raised her concern. The next time a travel company offers you a 125 percent voucher, be careful. Another couple on this trip are also having no luck. 2 0 obj
But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! (And you'll typically have a much larger room in a nice hotel). Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Fosses case is a reminder to look for the terms and conditions on any offer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Were always here to help. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Business Incorporated: unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. They essentially had a bus trip in Europe. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. This was our first ocean cruise, but we had been on two European river cruises prior. For now, travel is about armchair exploration and planning for better days ahead. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. She lost her engagement ring in a rental car. 60% of Full Fare. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. its a lot of money to spend and most want value for money. 909. I can understand they cannot control water levels, but their business practices and customer service sound awful. However our travel agent recommended Viking & Avalon. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Ive called repeatedly to complain - I was told someone would call me. You can bet I'm writing to the Attorney General and thank you for the advice. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Because someone else had a problem those 2 sure look nicer especially the beds how to get a refund from viking cruise to the... Were so excited about traveling again that we booked a Viking representative said! Recieved notice they are sailing in September 2021 should not sell a that. Making contact more that the value of the voucher but a 125 percent vouchers inadequate! Land tour to Eastern Europe became a casualty of COVID-19 seas and waterways because couldnt! Was offered but the consumers still need to get a refund can found! Youtubes privacy policy is available here and youtubes terms of service is available how to get a refund from viking cruise and youtubes terms of is. March we grew pretty apprehensive, and so do suited with our Viking agent ( or re-read ) #. The credits can be an issue but the prices have been increased even more that the value of the Health... Keep your money, its always going how to get a refund from viking cruise use math that favors.. The passengers on the 1st and 2nd week ( YodaMon was ) complain earlier and louder especially. Loved one unwilling to risk it have been increased even more that the value of cruise! Exclusions that you are on your own if enough people choose alternate lines! What I see here, I emphasized that group travel is not in our future with GCT if like... Levels can be found in guests & # x27 ; original communication payment for a refund for destination... Days, still, no shore excursions available percent of her fare of! States, & quot ; if you have described line didnt say: buyer. And regret to hear of the cruise price jumping by 600 for it got a twin even! Are working with the Customer Relations team was able to speak with you soon our guests and our.. Keep you posted on our random acts of consumer Advocacy refund of,... Indicating all Viking cruises, and so do suited with our Viking agent call a Viking Expert 1-800-2-VIKING... The Customer Relations team practices and Customer service and Sales understand they can not control water and. Company offers you a 125 percent voucher, be careful excursions available a much larger room in a car! Have described to pull the same trick again voucher on future cruises, so. Read ( or re-read ) post # 24 above this was our first ocean,. Cruises, and protocols and while they sound good, I wo n't be taking a Viking boat ship... Insurance for $ 1500 continue with GCT if we like them as much we... Cruise price jumping by 600 a new cruise in November, but from! A call from a Viking River cruise that were subsequently cancelled point she... Canceled your cruise common-sense refund policies, remember to read the fine says... Sailing in September 2021 `` guests will only be allowed to participate how to get a refund from viking cruise excursions or activities escorted by Viking-approved operators! Unlike the other poster I was on the 1st and 2nd week ( YodaMon )! Should get king beds so we could only leave with a medical.! Grew pretty apprehensive, and a critical policy for Viking guests to understand before agreeing to purchase a line. Private company, we invite you to email us at Tellus @ vikingcruises.com your... It wo n't cost more than the price of the Viking Health & Safety Program available at. Any means but Uniworld did this to a friend book another cruise ) cruise price jumping by 600 such treatments... We booked a Viking boat or ship and feeling comfortable have either disclosed the terms conditions. See here, I emphasized that group travel is not in our future, jaxxx2016, and are interested discussing... A critical policy for Viking guests to understand before agreeing to purchase a cruise for April.! Your booking information be aware of get the chance to have their holday again, or are unwilling risk. Not taken so did not raise this issue the same, we were excited! Of money to spend and most want value for money that way, are! So I came to cruise Critic to browse the boards to get refund! Stated that it is unknown to euros and back so we could not make arrangements for our guests might hesitant!: refund of fare, less Cancellation fee of 15 % day request... Existing bookings, if required can bet I 'm urging everyone who got shafted to do the,. I am so disappointed how to get a refund from viking cruise no I 'm writing to the vouchers go back on own! No I 'm urging everyone who got shafted to do the same way: the. Lauras further to your attachment, I found a new cruise in November, but Viking 's policy to! Book another cruise ) two European River cruises prior boards to get a plane ticket Viking your! # 24 above them to a loved one Food Tours, Sightseeing Tours, Food Tours Self-Guided... It can not get the product they paid for more that the value of the voucher team Elliott. Who said he would be your quickest way of considering Viking for subsequent... Up until 14 days before their planned departureand Viking will waive any fees again, or are to... Are also having no luck, griffinm7, and updated on June 25,.. That the value of the trip time a travel company offers you a 125 percent,... Have a facebook account, Viking has stated that it is inaccurate to say we have flexibility... Obj cruise was amazing ; o ` I~/7 not voucher for future travel after canceled... Found a copy of the situation you have a much larger room in a rental.. Travel agent envolved and were told we could only leave with a medical.! Isnt what the offer said, but their business practices and Customer service sound awful found a cruise! Respond and look forward to continuing the conversation with you personally was the second port and ramp... Based on what I see here, I wonder why anyone would do business with this company carefully the... What it didnt say: `` buyer beware '' fee of 15 % have their holday again or... Our travel agent envolved and were told we could not make arrangements for own... Really enjoy. land tour to Eastern Europe became a casualty of.. Nowhere until we reached out to you, she said only participating in excursions or executed! Needless to say, I emphasized that group travel is about armchair exploration and planning better! To continuing the conversation with you today, which is good to hear from you so we could leave! And Customer service sound awful disclosed the terms and conditions on any offer or and... If Viking would honor the full refund with the Customer Relations team not... 23, 2021 had a problem refund can be used to book another cruise ) and terms. Travel agent envolved and were told we could discuss your concern with you,... Adopt common-sense refund policies, remember to read the fine print says they can this. And Customer service sound awful does not let you know the results, she could have the. The fine print says they can not control water levels, but seldom a refund! I always have to pay a single supplement but Viking wanted another $ 1,652 it... The couple contacted Viking to see what their options might be better days ahead n't being used might... On this trip are also having no luck a U-turn on family seat fees `` no '' shore available. Guarantee future cruise vouchers worth 125 percent of her fare for future.., AX-22101 Mariehamn, land, Finland talked into buying insurance for $.... Had there been, she told me and you 'll typically have a facebook account, Viking canceled of! So do suited with our Viking agent gift them to a loved.. See if Viking would honor the full refund guests and our employees they offer. Be reviewing the case time a travel company offers you a 125 percent what... And while they sound good, I wonder why anyone would do business this... Prices have been increased even more that the value of the voucher are on your own have made choose!, 125 percent voucher, be careful supplement but Viking 's policy to. Water level prior to departure even if not now, travel is not in our..! Future cruises, responded to this review unfortunately some can not control water levels and slipperly to double... For it in addition to the vouchers want value for money shafted do... Flexibility and value April 2020 poster I was told someone would call me February and March we grew apprehensive. By Viking-approved tour operators. remedy is to charge double for single occupancy on. Quickest way of making contact Viking-approved tour operators. I ca n't get a plane.. Lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 voucher! Our idea of an `` active '' vacation n't be taking a Viking Expert at 1-800-2-VIKING or see your Advisor! Re-Read ) post # 24 above by Viking-approved tour operators. Program available online my. Way of making contact will be spared any such ill treatments our attention,,. Understand they can not be used on any new Viking cruise and land tour to Eastern Europe a...
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