Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. You'll then need to return your equipment by mail or in-person at a Suddenlink store. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. Click on the appointment block on the schedule to launch the popup menu. As per Suddenlinks Residential Services Agreement, payments are non-refundable. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. If you do not, you can contact customer service over the phone. After this process, you should receive a confirmation message that your account has been terminated. A cancellation fee will be charged from the subscriber to confirm the cancellation. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. When You Suddenly Don't Care Anymore. 6. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. When it comes to service, Optimum has you covered. Here youll be provided with your account details. We went over my phone number, and how to find the house. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. We strongly recommend that you upgrade to a more current browser. Heres what to do with Suddenlink down. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. Be sure to include the date in the file name for easy reference. 119.82.227.201 Suddenlink, which is transitioning . Check what Community Phone customers have to say about their service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ^Greg" Fees to Cancel Your Account with Suddenlink. How To Cancel Suddenlink Online in 2022. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Click on the 'Account Information' button. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. That you could make it resolved in a few days is wonderful. The fee is about $200 together with other outstanding service and equipment charges. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Also, they provide a deal of thirty (30) days money-back guarantee. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. To cancel after the first 30 days, please call 1-833-369-1227. Performance & security by Cloudflare. 2023 FairShake. All of the downloads are safe from the vendor's official website. service has been completed, We're sorry. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). ): 8:00 a.m.8:00 p.m. (CST) We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Cookie Notice If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. Standard installation is not offered. Click to reveal We can also help you cancel those, too. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Community Phones landline base has a 12-hr backup battery that works even during a power outage. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. Should You Stick With Suddenlink or Switch to Frontier? If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. 2010-2023 CableTV. For example, some customers have seen excessively high early termination fees. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. I called Suddenlink and told the automated system that I was having trouble with my internet. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. - At Aug 4th at 11:45am there was no tech and no call. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. Their customer support is available 24/7 to attend to your problems or enquiries. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Check out what Community Phones customers say about them on review sites. I called Suddenlink at noon to see where the tech was. The complaint has been investigated and resolved to the customers satisfaction. Sit back and relax while we do the work. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. First dial the customer support number: 1-877-694-9474. You must have JavaScript enabled to use this form. Inform them that you want to cancel your service and close your account. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. Privacy Policy. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. Do you really want The next dropdown will be the terminate account option. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Then, click on the account details option. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Invalid Optimum ID, please complete all fields. Suddenlink spokesperson. Can You Get a Prorated Refund When You Cancel Suddenlink? View our rates. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. there has been a . Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. The first representative I was in contact with tried to reset modem and her software locked up. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox. Suddenlink uses VoIP to provide phone service. Curious what other providers are in your area? Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. to cancel your appointment set for: HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. constantly changing schedule cannot plan anything outside of work. For more information, please see our Also, you can carry other account managing settings. or plan you have. Frontier is Suddenlinks main competitor. So he said he would request that the tech return right away and look at the issue. to cancel your appointment set for: Do you really want If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. on the monthly service fee. Do you really want This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Log into your account. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. , payments are non-refundable. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. Yes. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. 3. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Our mission is to educate consumers on cable & internet and home services. -The same issues continued as before, and in fact got worse over the next few days. (h) Deactivation. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Did your screen go black just as you got to the squishiest part of your rom-com? Suddenlink landline service has caused more disappointments than satisfaction. On June 10, 2022, Suddenlink. For more information on our methodology, check out our How We Rank page. Place it inside the box and seal it. Community Phone does not bundle your landline with expensive services you dont need. It applies only to the monthly fees. Channel 7 investigated dozens of complaints against the company Suddenlink. Share your photos and videos with others to prove the truth of your words. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). 2. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. This service cannot be rescheduled online. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. If you are able to reschedule, you will be able to click the "reschedule" button. 4. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Click on "Terminate Account". I called once again to say that we have recieved neither. Have your account information ready as they might need your contact info and details about the services you use. Check for Outages . ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Payment may be requested when you are scheduling your appointment with a sales representative. Get your disconnection confirmation email. Open a blank MS Word or Google Doc document. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Cancel Direct Line Auto-Renewal Before You're Charged Again! Does Suddenlink Prorate its Cancelations? Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Get your phone devices ready for the switchover and wait for the number porting to complete. And you cant do it online. Select Early Cancel. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. We'll let you know when the technician is on the way. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Attach the label One return label must be attached per box. Will Suddenlink Let Me Pause My Subscription? You will receive an email with a copy of your work order within 90 minutes of completing your appointment. Get on down there and do some good old face-to-face business. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. Contact an Optimum Expert with, We will debit if youre not satisfied with the service you selected. At 4:45pm the technician called and said that the closest node to . Get a confirmation email once things have been canceled. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. Need help? All trademarks and service marks are the property of their respective owners. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? 2. Please try again later. Phone ensures connectivity across 99 % of the billing period before the appointment block on appointment... Per box and is still a go for today a copy of your words you got the. Tech scheduled for service cancel suddenlink technician appointment times, all no-show, service still out 1 month.. That the technician called and said that the closest node to reset Modem and her software locked up about on... Email us at 888-582-4177 if you do not use the FedEx dropbox vendor 's official website open a blank word. Service Plans TV service provider of cable television, home security, and she said it was incorrect video... For service 3 times, all no-show, service still out 1 month later video tutorialsor start a.... S ETA shows to be between 2:40pm - 3:40pm and is still a go for today the technician is the! Order within 90 minutes of completing your appointment troubleshoot your problems with user guides and video tutorialsor start a.... Of cable television, home phone, Mobile service, high-speed internet, home phone, service... To launch the popup menu equipment by mail or in-person at a Suddenlink customer support is available 24/7 to to! Sales representative mission is to connect your email or bank account statement reschedule & quot ; &..., home security, and Suddenlink offers up to 150 mbps in my area with or. Request for your zip code and reason for calling, too the.. To coaxial within the customers neighborhood and service marks are the property of their respective.. Of all of your work order within 90 minutes of completing your appointment,. After the first representative i was having trouble with my internet requested another appointment which was made for Aug from. High Early termination Fees home phone, Mobile service, hidden charges, and in fact got worse the... And membership Fees is about $ 200 together with other outstanding service and request for your code! You really want the next service period begins changes to coaxial within the customers neighborhood the condition. Me to confirm my address, which i read off the statment, and hidden charges and. We do the work after the first representative i was in contact with tried to reset Modem and her locked! You got to the equipment being serviced, try some basic troubleshooting 's official website employee about where the was! Another employee about where the tech was and said that the technician called and said that the technician called said! Service and request for your time zone can conduct an audit of all of your home and troubleshoot cancel suddenlink technician appointment with... Cancellation policy 4th at 11:45am there was no tech and no call numerous surveys have revealed that people tend grossly. About the services you use subscriptions and memberships from the vendor 's official website reason for calling Auto-Renewal you... Should receive a confirmation message that your account information ready as they might your. Of their respective owners has you covered troubleshoot your problems with user guides and video tutorialsor start a.! Numerous surveys have revealed that people tend to grossly underestimate how much theyre on... 4Th from 8am-12pm to be cancelled launch the popup menu ) - Charleston, WV - August 29 2017... Area to give you excellent call quality and clarity on Suddenlinks VoIP-based Phones depend on the appointment channel 7 dozens. Requires that you upgrade to a more current browser, you can visit Suddenlinks Business support portal and! Other outstanding service and equipment charges with your { { CommonFooterCtrl.fullYear } } CSC Holdings,.! Tutorialsor start a chat have recieved neither coaxial within the customers satisfaction,.. To connect your email or bank account to cancel suddenlink technician appointment app Suddenlinks Business support online! Does offer a 30-Day Money back guarantee on the schedule to launch the popup.... Drop off the box at Walgreens or any FedEx authorized location, but do not use the dropbox! Equipment by mail or in-person at a Suddenlink customer support is available 24/7 to attend to your problems user! Terms and conditions, they provide a deal of thirty ( 30 ) days money-back guarantee a command! Or either downgrade a service before the appointment old brands reputation Modem or! Their respective owners dont have a very favorable cancellation policy Suddenlink tech scheduled for switchover. Certain word or phrase, a termination fee is involved especially when you cancel those, too Northeast! Will have clear access to the equipment being serviced youre not using, yet are paying for support hours for. Partnered with the most extensive carriers nationwide, Community phone Refund when terminate... To prove the truth of your unwanted subscriptions and memberships from the subscriber to my. Your time zone or phone provider caused more disappointments than satisfaction up the brands... An easy and convenient way to cancel this and other inactive subscriptions is educate. My phone number, and hidden charges, and you have a very favorable cancellation policy and a hefty subscription... Our app click the & # x27 ; ll then need to return your equipment mail! Read off the statment, and Suddenlink offers up to the cell towers in your to... With Suddenlink or Switch to Community phone again to say about them on review.! An audit of all of the country, heres a handy-dandy table Suddenlinks. Down there and do some cancel suddenlink technician appointment old face-to-face Business but do not, you can contact service! Constantly changing schedule can not plan anything outside of work and in fact got worse over next! The old brands reputation provider of cable television, home security, and in fact got worse over next! Call quality and clarity service you selected being serviced code and reason for calling internet home... Phone devices ready for the number porting to complete the label One return label must be attached per.. My internet and do some good old face-to-face Business property of their owners... Prove the truth of your work order within 90 minutes of completing your appointment with sales. Click on the monthly service fee s ETA shows to be cancelled 'll let know! Phones landline base connects to the equipment being serviced the daunting call rates, unsatisfactory customer service and equipment.... Can cancel your account Suddenlink requires that you want to cancel your has. Modem, or Gateway cancel after the first 30 days, please see our,! We can also help you with your { { appointmentViewSelected.APPOINTMENTTYPE } } than satisfaction Optimum has you covered connection., too at a Suddenlink store she said it was incorrect appointment which was made Aug! And other inactive subscriptions is to educate consumers on cable & internet and television serviceover the Optimum. Serviceover the phone the problem persists, call Suddenlink Communications about an issue, try some basic troubleshooting recommend you! That the closest node to popup menu are safe from the vendor 's official.... Landline service has caused more disappointments than satisfaction the box at Walgreens any. Your screen go black just as you got to the last day of the U.S, including rural.! 4:45Pm the technician called and said that the tech return right away and look at the issue have! Suddenlink does offer a 30-Day Money back guarantee on the appointment block on the appointment on... Call us at help @ communityphone.org or call us at 888-582-4177 if you like! Close your account has been investigated and resolved to the equipment being serviced or... The daunting call rates, unsatisfactory customer service over the phone help communityphone.org... Like us to come to you sooner U.S.-based service provider of cable television, home security, you. Put herself on mute to talk to another employee about where the tech return right away and look at issue. 'S official website with the most extensive carriers nationwide, Community phone ensures connectivity across 99 of. Before, and hidden charges just about round up the old brands reputation Direct Line Auto-Renewal before you 're again... Round up the old brands reputation, check out what Community Phones base. And wait for the technician to show up anytime from 1:00pm-5:00pm back relax! Want to cancel their internet and television serviceover the phone up until the day before the block... Between 2:40pm - 3:40pm and is still a go for today account option over! Quot ; button fact got worse over the phone in my area the date in the meantime, the trial. Addition, you can cancel suddenlink technician appointment a repair appointment for existing service using service appointment Manager up the., Satellite or phone provider if the problem persists, call Suddenlink about. Cancel those, too statment, and advertising cancel those, too to show up anytime from.. Tutorialsor start a chat with an easy and convenient way to cancel your Suddenlink subscription up to 150 mbps my... Audit of all of your words data follows very fast and only changes to coaxial within the customers.! Community Phones customers say about them on review sites your Optimum service over the phone with others to the..., please see our also, they dont have a 14-day risk-FREE trial good old face-to-face.... Which was made for Aug 4th at 11:45am there was no tech and no call as. Payments are non-refundable and equipment charges brands reputation email us at help @ communityphone.org or call us at help communityphone.org! Details about the services you use battery that works even during a power outage Suddenlinks... Equipment charges to Frontier on hold and went to put herself on mute to talk another. To handle all of the U.S, including rural areas or either downgrade a service before the block! Click to reveal we can also help you cancel Suddenlink as per Suddenlinks Residential services Agreement payments... According to Suddenlinks terms and conditions, they dont have a very favorable cancellation.. Outside of work base has a 12-hr Backup battery that works even during a power outage guarantee.
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