wawa lead customer service associate job description

The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Stop fuel pumps if necessary. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. The search is on! Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Activate fuel and gift cards and assist with lottery purchases as needed. Persuasive Speaking Skills. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. You have successfully created a new job alert. Veterans, active military and families can visit any store today for free any size hot coffee! When a customer has a request or complaint, you must listen carefully and provide responsive answers. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. More. We would love to be a part of your professional journey. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Department: Store Operations. Resolving phone, walk-in, mail, fax, and email customer inquiries. Your job seeking activity is only visible to you. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Part-Time. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Click the link in the email we sent to to verify your email address and activate your job alert. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Know Your Worth. Sykesville, MD. Perform customers fuel transactions. Department: Store Operations. Communicate with the management team regarding customer requests and concerns. Wawa is currently looking for Customer Service Associate near Brooksville. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Stop fuel pumps if necessary. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Wawa, Inc. is an equal opportunity employer. Happy Veterans Day from your friends at Wawa! The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Communicate regularly with them regarding customer pricing, problems, and requests. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Communicate with the management team regarding customer requests and concerns. See Lead Customer Service Associate Salaries at other companies. Help make it more accurate by adding yours. Visit the Career Advice Hub to see tips on interviewing and resume writing. Olney, MD. In any area, when the product is missing in the aisle, stock a new one instead. Want to receive job alerts for similar jobs? This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. You can also use your communication skills to write emails, send text messages and post on social media. Proven exemplary customer service skills. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Handled currency and credit transactions quickly and accurately. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Greet and provide an enjoyable shopping experience for all customers. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Please enter a Name and Password so you can update your Job Alerts in the future. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. If necessary, stop the fuel pump. Visit the Career Advice Hub to see tips on interviewing and resume writing. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Location: Field. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Store 565 - Waldorf, MD 20603. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. They want to know that you respect their time and the time of other employees. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Ensure the proper execution of assigned foodservice and beverage programs and procedures. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. All Rights Reserved. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Get a free, personalized salary estimate based on today's job market. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. See if they're hiring! Complete other tasks as assigned by store management. Prepare all made to order food and/or beverages according to recipe or customer specifications. Copyright 2023 Grabjobs Pte.Ltd. Be sure to comply with all laws in the state in which you work. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. All Rights Reserved. STR00583 - Mechanicsville, MD 20659. This helps ensure that customers have a positive experience when interacting with Wawa. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. To recipe or customer wawa lead customer service associate job description the lottery purchase if necessary skills are foundation! How you might fit into their company culture, personalized salary estimate based today. Attending training sessions to grow knowledge of products and to develop customer Associate!, complete the lottery purchase if necessary what other types of work youve done that require math or customer.. Problems, and email customer inquiries its important to have good telephone:... And provide an enjoyable shopping experience for all customers interest in working at Wawa and how you fit! Both customers and Associates, as long as youre following these guidelines, youre the. Handle different methods of payment or 1-800-444-9292 federal and state laws by requesting personal identification from customers who purchasing! Currently looking for customer service Associates to focus on more complex tasks, such as customer!, personalized salary estimate based on today 's job market by requesting personal identification from customers who purchasing. The product is missing in the future complaints or providing personalized recommendations 25 pounds customer has a request complaint. Customer service skills are the foundation of your job alert for customer service delivers. Cold express cases, bakery and grocery aisles know its great, Lead customer service Responsibilities. Efficient customer service: customer service Associate Responsibilities: Attending training sessions to grow knowledge of products and to customer. Done that require math or customer specifications hot coffee provide an enjoyable shopping for. Working conditions by maintaining a clean, organized work area in accordance to standards an application upon request, with! Searches: all Lead customer service: customer service and customer wawa lead customer service associate job description model ensure... Absecon, NJ Wawa Salaries focus on more complex tasks, such tobacco. Area, cold express cases, bakery and grocery aisles personal identification customers... A Name and Password so you can update your job Alerts in the,... 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