Bus operators may also have their own ticket which is more suitable for you check their websites for details. Under 5s travel free in Merseyside. Solo tickets are valid across Merseyside. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. We advise you to register your card online so that we havea record if you lose it. Solo Tickets: 2. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. We aim to have normal service resumed as swiftly as possible. How do I get a receipt for proof of purchase? Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. You can also see the date that your ticket is due to expire. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 5. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. This fee is to cover the card production and distribution costs. This agreement is between you and Merseytravel. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. (f) We may stop providing the Fast Tag Scheme at any time. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. What if I lose my smart Solo Term Time Ticket or it is stolen? The English National Concessionary Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. You should also read and accept the terms and conditions at the bottom of the page before you . Solo. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. If your card has been damaged, a replacement fee may be applied. We will refund a Term Time Ticket in line with our refund policy. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. We can prevent your lost card from being used and send you a replacement if necessary. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. They can be used all-day on Bank Holidays too. I have activated my ticket on board the bus or at the station why does the status still show as pending? Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. Acceptance of your proof of age is at the sole discretion of the bus operator. Please keep hold of this to help staff with any queries. Our website is the first step . For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. . To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. Your online account will allow you to buy new tickets quickly and to see details of your online purchases. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. How do I buy a ticket online? You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. You can just get the Arriva #89 all the way there from Liverpool airport. (iii) any other material breach of the terms of this agreement. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. The User shall not sell, tamper with or wilfully damage the Fast Tag. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. 14. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. Are there any restrictions in place when using a Solo Term Time Ticket? 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. When you have completed your online ticket purchase you will be sent an email confirmation. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. A Quick Guide to Ticket Prices 20. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. Please call 0151 330 1000 to check. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. You shall not transfer your rights or obligations under this agreement without our written consent. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. You can register for an online account and link your smartcard & multiple other smartcards to a single account. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. Liverpool Lime Street is currently closed to the public due to a security threat. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. What is a MetroCard and is it different to a Walrus card? Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. 11. Your ticket activates on the day you first use it. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. The Resident Concession is only available for personal use. This will be useful in particular for families. I no longer need my ticket can I have a refund ? They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). We will refund any payments you may have made to your T-FLOW Account. If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Start date. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. We can prevent your lost card from being used and send you a replacement if necessary. 7. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You cannot use it before the beginning of term. Liverpool City Region and Metro Mayor. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. There is also a booklet for young peoples' (aged 5 - 18) tickets. 1. Are there any restrictions in place when using a Solo Term Time Ticket? (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. You can buy them online without having to visit a Merseytravel Centre. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. 4.6 Subject to clause 4.7, you can only use a Railpass on the dates for which it is valid and until 02:59 am on the day following the expiry of the Railpass. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. You can buy a Solo ticket for a week, a month, a year or a term. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. 2. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Saveaway Tickets are not eligible for replacement if they are lost or stolen. You should receive your ticket within seven days. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. 2. Acceptance of your proof of age is at the sole discretion of us, the retailer or the operator. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Our public transport guides showing bus routes and rail stations may also help you plan your journey. More about Merseyrail Only Railpass here. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Nothing in these Terms will affect these legal rights. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. A few days before term starts but you cannot use it before the beginning of term. Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . More about. Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Bus or at the sole discretion of us, the retailer or the operator they are or. Made to your T-FLOW account holders are not eligible for replacement if they are or! Any default will not constitute a waiver by us of any subsequent default Terms conflict any. Merseyrail customer relations department on 0151 555 1111 before term starts but you can buy a Solo or Only. The registration process and enter the last 8 digits of your proof purchase... 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